In the event that you've ever had a website hosting account in the past or you've dealt with any other online service, you're probably well aware from your own experience that for some things it is better to talk to a live person on the telephone rather than exchange support tickets or email messages. In order to know more about a service before you purchase it or if something small should be done, for instance, it is far easier and quicker to get it done in real time. When you're given the option to contact representatives by phone, it's also very likely that you're working with a real website hosting supplier, not just a reseller. The level of support that you will get by phone varies between different suppliers - from general issues to dedicated tech support. Generally most of the providers supply pre-sales assistance and 1st level telephone support, while more complex technical matters are managed through email and / or tickets.

Phone Support in Website Hosting

We believe that being able to talk with a live consultant is very important, so we have 3 support lines all around the world (Australia, USA and UK) and you're able to contact us on the phone for 14 hours every day. In case you consider purchasing one of our website hosting, for instance, you will be able to call us and learn more about our services prior to ordering in order to be sure that we do match all system requirements for your web sites. After your order, you will be able to contact us about any sales or billing problems you may have, or get any kind of general or basic tech info that you need. We've aimed to find the perfect balance between telephone and ticket support, so for entirely technical matters you have to use the ticketing system, which will help you keep track of the communication and any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Servers

We offer live telephone support 14 hrs a day as a part of the support services for each and every semi-dedicated server plan that we provide. Considering that some issues are more difficult and time-consuming, you may need to open a support ticket in case you come across such a problem, still for all of the billing, general or small-scale tech issues you can always phone us and we'll assist you right away so as to save you the time you'll need to spend on creating a ticket. Even if you do not have an account yet, you will be able to find out if you can host your sites on our high-tech cloud platform or you are able to receive any other general info on our semi-dedicated solutions. We have local phone numbers in the United States of America, the UK and Australia plus an international number, so you will be able to call the one that is nearer to your region.