Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • In the Web Control Panel you can find a detailed Help section featuring multiple help articles and commonly asked questions. They are contributed by our support team of trained technicians. Just fill in your question and our smart software will show you the most appropriate answer.

  • Top quality support service

  • Video Tutorials

  • We have compiled a selection of instructional video tutorials that detailedly explain how to deal with a typical issue related to your website hosting account. You can find the videos in the Help Center.

  • Intuitive help center

  • A 1–Hour Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24x7 technical support service and come with a one–hour response guarantee. Our accomplished technical support engineers will be online day and night and will settle any issue that you may encounter within less than one hour after the trouble ticket submission. In most instances, a response will be given to you in less than twenty minutes.