There are a handful of ways to get in touch with the hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you pick is a ticketing system. This is the easiest channel of correspondence for a variety of reasons. In the event that no client support engineer is available at the moment and they are all engaged, a telephone call may not be responded to, but a ticket will invariably hit home. Besides, you can copy ‘n’ paste large pieces of information without the need to worry about misprints, and in case a specific issue requires more time to be resolved or a number of responses have to be exchanged, all the information will be in one and the same place, so either party can always see the comments written by the other one. The negative aspect of using tickets to contact your web hosting provider is that they are often separate from the web hosting platform, which suggests that if you need to supply information or to follow instructions, you’ll need to use no less than two different interfaces and this number may rise in case you desire to administer a handful of domain names. On top of that, many hosting providers respond to tickets after several hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while awaiting an answer.

Integrated Ticketing System in Website Hosting

Our website hosting include an integrated support ticket system, which is included in our custom-created Hepsia hosting Control Panel. In contrast to other analogous tools, Hepsia allows you to manage everything associated with the hosting service itself in the very same location – payments, web files, emails, trouble tickets, etc., avoiding the necessity to log in and out of different admin dashboards. If you have any technical or pre-sales questions or any difficulties, you can submit a ticket with just several clicks without ever leaving your Control Panel. In the meantime, you can pick a category and our system will offer you a variety of educative articles, which will supply you with additional info and which may help you resolve any specific problem before you actually post a ticket. We guarantee a ticket response time of maximum 60 minutes, even if it’s a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Servers

If you have a semi-dedicated server account with us and you wish to get in touch with our client care staff members, you’ll be able to send a support ticket straight from your Hepsia hosting Control Panel instead of going through a completely different client support platform as you will need to do with the majority of hosting companies on the marketplace. Our integrated ticketing system will allow you to send a new ticket without any effort and to look through older tickets using a clever search box. Additionally, you’ll be able to check the applicable knowledgebase articles that our system will present to you in accordance with the problem category that you pick for your new ticket. You can accomplish all of these things without signing out of your Hepsia Control Panel at any time, which goes to say that if you run into any problem or have an enquiry, you can get in touch with our technicians and resolve the problem in question in less than one hour through one single platform.