If you ever face a problem with your website and are incapable of taking care of it on your own, ask the web hosting provider’s customer service staff to assist you to bring the website back online. A speedy solution would be the most optimal scenario, but many hosting companies respond within twenty four hours or even more, especially if you are working with a reseller. Even if the problem can be sorted out quickly, your site may not work correctly or it may not be reachable at all for a longer period of time, so you may lose prospective clients since it is highly unlikely that anybody will ever revisit a site that’s inoperational. Speaking of which, you should make sure not only that you can get in touch with your hosting company, but also that they can respond and assist you in a well-timed fashion. If a script update does not proceed as planned or you delete something by chance, for instance, the website should be restored swiftly in order to avoid elongated downtime.

One-Hour Response Guarantee in Website Hosting

With a website hosting from us, you can just forget about waiting for hours and hours, or even a whole day, to obtain a response to an email or a helpdesk ticket. No matter when you get in touch with us, we will lend you a hand within maximum one hour with any technical and sales queries you may have. The fact is, our actual reaction time hardly ever surpasses 20 to 30 minutes. Since we are at your disposal 24/7, you will always obtain assistance in a timely fashion and we know just how important this is in the digital era. Shortly after you contact us, we will answer your enquiries. If you run into any technical problem, we’ll tackle it for you, or we’ll provide you with all the required information in case there is something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you post a ticket from your hosting Control Panel or send an email associated with your semi-dedicated server, you’ll obtain a reply within less than 60 minutes. You can get in touch with us whenever you wish with regard to billing, general or technical issues and considering the fact that we will be at your disposal 24x7x365, you’ll invariably obtain support in a well-timed manner. Based on the specific question or issue, we will give you more details, fix the obstacle if it has been caused by something that’s within our reach or inform you how to proceed in case you have to modify a specific setting for a web-based application that we do not have access to. You can just forget about waiting around for a day for each and every reply. As it is, in the majority of cases we answer tickets and emails within no more than 20-25 minutes.