The access to the customer and tech support that a website hosting company provides can tell you a lot for the services they supply as well. In the event that you are allowed to use only e-mails and / or tickets, you have most likely come across a reseller and not the web hosting supplier. When this is the case, you may have to wait for a couple of days to get a problem resolved as your reseller may not be checking their communication on a regular basis or they may have to get hold of the actual web hosting company for additional help. When the provider can provide various options for communication with quick response time that are available anytime, they are most likely the top provider, not only a reseller. So you will get prompt assistance and top quality support as they'll have immediate access to the servers where your account will be created. Whatever the trouble - technical or sales, it is generally much better to get hold of your hosting company directly via your preferred method of communication.

24/7 Customer Support in Website Hosting

We provide 24/7 customer, billing and technical support for our website hosting. Even if you aren't our customer yet and you have questions, we can help you promptly and supply you with the needed info, in order to give you a choice to make the very best decision when you buy a new web hosting account. We are available any time, including holidays and weekends, and we offer numerous options for communication to contact us - phone, live chat, e-mails and support tickets. For your benefit, we have multiple phone numbers all over the world, therefore you're able to call the one which is closer to you. The max response time for your emails and the tickets is 1 hour. The typical response time is around 15-20 minutes, so you can forget about waiting for days to get support for some task or issue, regardless of its difficulty.

24/7 Customer Support in Semi-dedicated Servers

You can test our support services even before you aquire a semi-dedicated server account from us as we have phone and online chat support for pre-sales, billing and basic questions. Our agents can help you select the ideal plan or provide you with details about our servers, in order to check if the system requirements for your web sites are met. If you're a current client, you will also be able to get in touch with us through email or via our ticketing system, that can be accessed from the Hepsia website hosting Control Panel. We guarantee that every time you use these 2 ways of communication, you'll get a response within no more than an hour and that’s 24/7, which includes weekends and official holidays. If you've used the website hosting services of other companies, even big ones, you're able to compare the response time as it usually takes an entire day for them to handle a ticket.

24/7 Customer Support in VPS Servers

Each and every VPS server package that we offer comes with 24/7 customer and technical support, so in case you experience any trouble with the pre-installed software on the machine or you have any pre-sales or general questions, you'll be able to get in touch with us at any time, even weekends and holidays. For your benefit, we supply different methods of communication - phone support with several local numbers globally, live chat, email messages as well as a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech issues since it is easier to keep track of what's going on. The maximum warranted reply time for all the emails and tickets is 1 hour, but it rarely takes that long to receive help. If you acquire the Managed Services upgrade that we provide, our admins can also assist you with any kind of third-party software issues.

24/7 Customer Support in Dedicated Servers

All the dedicated server plans that we offer come with 24/7 support via various means of communication and with a 1-hour maximum reply time warranty. In case you want to find out more about the plans or you have some general or billing questions, you can phone one of the local numbers we have around the world or you could use our live chat support and speak with a live agent. For strictly technical problems which require the help of a tech support person or an administrator, you can open a ticket from your billing Control Panel or you can send an e-mail message, since all of these channels are more appropriate to monitor a certain issue. The response time for them rarely surpasses 30 mins, therefore you can forget about waiting for an entire day so as to receive support. Our support service is available for all of the server-related issues, which includes the pre-installed software. In case you'd like to receive help with third-party apps, you may consider ordering the Managed Services upgrade that we offer with all of the packages.