Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Guarantee

  • We provide a 60–minute response time guarantee for any trouble ticket or email that you submit to our client service team. We will rapidly respond to all the typical inquiries and forward the case to our server administrators if any further assistance is required. If you make use of our Managed Services package, we will carry out any of the included server administration tasks at a time that has been discussed with you upfront.

  • Top quality support service

  • A Premium Customer Support Service

  • Our tech support staff will be at your disposal round–the–clock should you require assistance while working with our Web Control Panel or with any of the applications that we pre–install for your convenience on the dedicated web hosting server. Furthermore if you require assistance with all the everyday admin tasks on your dedicated hosting server, you can make use of the Managed Services package, which includes backup disk space, Operating System updates every week, problem troubleshooting and installation services, server monitoring and rebooting procedures, etc.

  • Intuitive help center

  • An Intuitive Help Area

  • We have provided our Web Control Panel with an exhaustive knowledgebase, which features elaborate explanations of its features and functions. Furthermore, we have made detailed video tutorials that will further instruct you how to perform a particular task or resolve a typically experienced problem. All the instructional articles and the tutorial videos are readily accessible from every section of the Web Control Panel through the Help and Videos buttons in the upper right corner.